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FAQ's - Packaged Bank Accounts

What is a packaged bank account?

A packaged bank account is a fee paying account that has additional benefits, typical accounts are:

  1. Silver
  2. Advantage Gold
  3. Platinum
  4. Premier
  5. Advance
  6. Ultimate reward
  7. Flex Plus

How is packaged bank account mis-sold?

A packaged bank account can be mis-sold in many ways, for example:

  1. Persuaded by an advisor
  2. Upgraded without your knowledge or consent
  3. Not asked if you already had similar insurance cover
  4. Told you had to take this account in order to have an Overdraft/Loan/Credit Card

Can i claim back the fees for a packaged bank account?

Yes if your circumstances are similar to the above points. You maybe eligible to claim back the total fees paid, gross interest at 8% plus a distress and inconvenience charge.

What are the timescales to process my claim?

Once a complaint is issued to the bank, it can take up to 8 weeks to reach a final decision. If you are then still dissatisfied and the final decision was issued within 6 weeks you can send the complaint to the financial Ombudsman.

How much do we charge for these claims?

All claims are 100% no win no fee. if your successful we charge 30% plus VAT.

How can I go about claiming?

Call the number above and one of our specialists will help you make a complaint.

Contact us Today...

We look forward to assisting you with your enquiries. If you have any questions please call us today on: 0800 138 8200 or from a mobile call: 01942 238 214

Our no win no fee promise **

  1. We will never ask for any money from you to start your claim. We take our fee's from the conclusion of your successful claim no matter how long or complicated a case it is.
  2. We do everything for you, all you need to do is speak to us and go through any information you have, we will then take care of the rest for you.
  3. Once we have been successful with your claim you get paid before we take our fee.

Why choose Claims2gain

  1. We do everything for you, its easy.
  2. We complete most of the complicated and lengthy paperwork on your behalf.
  3. Millions of £'s reclaimed for our customers already.
  4. Most of our claims are completed and settled within weeks.
  5. Our no win no fee promise.**
  6. You can talk to us any time you want and we provide you with your own dedicated claims handler.
  7. Over 40 Years experience in the financial marketplace.
  8. Read what our customers say about us on our testimonial page, they speak for themselves.

** Our standard fees are 30% + vat of your total claim. If you cancel outside of the 14 days cooling off period, we reserve the right to charge a cancellation fee based on the work completed to the day of cancellation charged at £60+vat per hour to a maximum of £360+vat.