Claims2gain ltd is a partner member of Consumer Claims (UK) LLP who is regulated by the claims management regulator under reference CMR 28284. Particulars of our registration are recorded on the website www.claimsregulation.gov.uk
Making a Complaint
If you are dissatisfied with the service you have received from Hardwick Financial Solutions Ltd in the last 6 months please follow the procedure below. Please note that Hardwick Financial Solutions may not investigate your complaint outside this timescale
- Letter: Claims2gain Ltd. 1 Smithy Court, Wigan, WN3 6PS
- Email: firstname.lastname@example.org
- Phone: 0800 138 8200 or Fax: 01942 231 386
Responding to a Complaint
Our Compliance Manager will investigate your complaint. They have authority to respond to your complaint and to offer you redress if appropriate.
You will receive within five working days a written and/or electronic acknowledgement and details of how your complaint will be investigated. Our Compliance Manager will then write to you within 8 weeks with either
- a - final response to your complaint or
- b - an explanation as to why we are not able to resolve your complaint when they expect to be able to provide you with a final response
Where the Compliance Manager decides uphold your Complaint, your Final response will indicate the form of any Redress. The Redress may not always involve financial compensation; it may involve an apology, an offer to redo the work or the refund of a fee. Where financial redress is deemed appropriate, it will include a reasonable rate of interest.
If you are still not satisfied
Following a final response, or it a complaint is not resolved after eight weeks, you may refer the handling of the complaint to :-
The Legal Ombudsman email@example.com